Modern businesses rely heavily on seamless logistics. When a customer places an order via WhatsApp or your website, their first question usually is: "Where is my parcel?"
Instead of manually checking courier websites and replying to customers, HashLinks allows you to automate this entire workflow by integrating directly with courier APIs.
The Power of Real-time Tracking
By utilizing REST APIs from providers like Leopards Courier, you can fetch shipper details and current status directly into your admin dashboard. This means your sales and support agents have the data right where they chat with the customer.
"Automation in logistics communication reduces customer support tickets by up to 60%, allowing your team to focus on closing new leads instead of answering 'where is my order' queries."
How the Webhook Integration Works
Setting up the integration requires mapping the courier's tracking ID to the customer's profile in HashLinks. Once mapped, the CRM listens for JSON/XML payload updates from the courier.
// Example: Handling tracking data
$response = $courierAPI->getShipperDetails([
'tracking_number' => $tracking_id
]);
return json_decode($response);With this data, you can trigger an automated WhatsApp message to the customer exactly when the status changes to "Out for Delivery".
